So it could easily be the case that you are next in line, but with an issue on which the first free technician isn’t trained, so someone else takes your place. In particular, there are technicians who can help with iOS devices but not Macs. Having the Apple Store app show your actual position in line could be tricky, as I’m told that can be somewhat fluid. It struck me that would be useful info to make available to customers through the Apple Store app.
Thirty minutes later, I checked again and was told I was next in line – information the point person could see on their iPad. I went upstairs to the service tables and got to work on my iPad. I had a blog post to write, so was happy to wait. I was told when I arrived that there were five people waiting, and that I’d likely be seen in around half an hour. That disappointment aside, it was a relatively painless experience …ĭespite the online booking system often showing no appointments available for around a week, they had some walk-in slots on this occasion. It turned out they couldn’t, as they all need to go to the repair depot even when it’s obvious that a replacement will be needed. I mentioned recently dropping into an Apple Store to see whether they might be able to replace my broken Watch on the spot. Orders that don’t require a signature will be left at your door.A small request for the Apple Store app …
APPLE STORE GENIUS BAR DRIVER
“This means that your delivery driver may ask for verbal confirmation from a safe distance instead of a written signature.
Once you know what you want, you can rest assured that all orders are currently shipped with no-contact delivery. The new website also has information about financing, trade-in credit, and order tracking. They’ll help you in just the same way a service rep would help you in store. If you’re in the US and need help deciding exactly what to buy, you can speak to an advisor over the phone by calling 1-800-MY-APPLE between 5 AM and 9PM Pacific Time any day of the week. Of course, online orders are nothing new, but Apple Store Online brings together a suite of services to make it as painless as possible to purchase something new from home. To see the growing list of Today at Apple at Home video sessions, visit /today/feature/today-at-home or tap through from the Apple Store Online homepage. They could be useful to anyone, but kids especially should get a lot from these well-structured creative assignments. Though the sessions are no longer interactive, they still encourage you to follow along.
APPLE STORE GENIUS BAR SERIES
With stores closed, Apple is taking its creative sessions online with a series of slick video tutorials from its experts. From photography tips to music-making lessons, its Today at Apple sessions are a great way to learn more about the creative side of iPhone and iPad. Join ‘Today at Apple’ sessionsĪpple often runs in-store sessions to help users get the most out of its devices. To do so, you can either tap Learn More from the Genius Bar section of Apple Store Online, or head directly to /retail/geniusbar in Safari. “From setting up your device to recovering your Apple ID to replacing a screen, Apple Support is here for you.” “You can get help from an expert via phone, chat, email, or even Twitter,” says Apple. Apple has always run a similar customer support system online, but now it’s easier than ever to speak with a specialist “Genius” if you’re having trouble with your Apple device. One of the main reasons people visit Apple Stores is to speak to its team of support staff at the “Genius Bar.” If you’ve got an issue with your iPhone or iPad, they are better placed than anyone to help. Note that this new homepage isn’t available in all regions just yet – but most of the services within are global, so you should be able to find them elsewhere.